General
The Company is the provider of the Services available through the Website and is responsible for the coordination, management, and delivery of such Services in accordance with the applicable Terms and Conditions and this Refund Policy.
Refund eligibility may vary depending on the consumer protection laws applicable in your jurisdiction. Nothing in this Refund Policy limits any mandatory rights that cannot be excluded under applicable law. To submit a refund request, please contact the Company using the contact details provided on the Website.
This Refund Policy allows Customers to request a refund where the Services were not provided in substantial accordance with the applicable Order requirements or where a refund is otherwise available under this Policy.
The Company is committed to providing high-quality educational support and learning-related Services. It will review refund requests fairly and in good faith based on the circumstances of each Order.
Only funds that you personally added to your Personal Balance through supported payment methods are eligible for withdrawal or refund to your bank account. Any amounts added to your Personal Balance as part of bonus programs, promotions, or incentives issued by the Company are non-withdrawable and non-transferable, and may only be used to pay for Orders placed on the Website.
If you request a refund or initiate a chargeback for an Order purchased with a promo code, only the amount you actually paid after the promo code was applied is eligible for a refund. Promo codes have no cash value and are not eligible for refund or transfer.
To make our Policy as transparent as possible, we emphasize that there are certain situations in which we can offer a refund. These are:
- Order Cancellation Before Work Commences
If the Customer requests cancellation before the Company has materially commenced performance of the Services, the Customer will generally be eligible for a full refund of the amount paid for the applicable Order.
- Late Cancellation
The Order was confirmed, but you canceled it. In this case, the refund amount varies from 100% to 70% to cover the Company's efforts in providing the purchased Product and services. This applies to cases when the paper has not been uploaded yet. If the work has already been completed, the case will be marked as a Disputed Claim. Such claims are checked by our Quality Assurance department, which decides the amount of refund on offer.
- Late Delivery
The Company will refund an appropriate amount to compensate for the late delivery. The exact amount will be discussed with the Customer. In cases of Late Delivery due to the Customer’s inability to provide the necessary information for order completion, no refund can be granted. That is why the best approach is to send all information regarding the task, including any additional sources required, at the time the order is placed. If the Order has been completed after the initial deadline has passed and the Customer still needs to use the work, they may receive a partial refund.
- Disputed claims
If the Customer is not satisfied and would like to get a refund instead, the Quality Assurance Department will conduct an investigation. The refund claim will be approved or denied based on the result of the investigation. Keep in mind that we always want our Customers to be fully satisfied. Hence, we will always do our best to treat the Customer fairly and achieve maximum Customer satisfaction.
- Accidental Duplicate Order
To cancel an Order placed by mistake, contact us as soon as possible. You need to clarify that the other Order is not needed, and a full refund will be processed. The Order would be treated as being valid if we did not receive any cancellation request before the Company had already started working on the Order. You can still cancel the Order, but one of the situations listed above will be applied.
- Two invoices received
If you are billed twice, notify us immediately, especially if your Personal Balance didn’t change. You need to send us both receipts so we can properly address the issue and process the full refund for the extra charge. There is no way for a Customer to be billed for any single order unless they paid for it by mistake.
- Content originality
If there is a claim regarding the Product’s originality, a clear report (from a reputable service) with supporting evidence is required; otherwise, no refund is possible.
You are not entitled to a refund if:
- You used the Product for personal purposes or as a part of another Order on the Website. In that case, at least 70% of the contract price should be released. Yet, the sum may be modified based on the QA Department's investigation.
- A lower grade than what was expected is received. Please keep in mind that we do not guarantee high grades. Our Website is a learning platform that collaborates with Customers to improve their educational levels. Thus, we can’t offer a refund for a claim of a failed course or a similar one because the Company’s task is to help the Customer in accordance with the requirements set out in the Order. It is the Customer’s duty to perform educational tasks independently.
- You were not admitted to an educational institution or did not pass an exam, test or quiz. Please be informed that we do not guarantee that we will raise your admission chances or assist you with passing exams, tests or quizzes. In comparison, we can provide you with some educational materials or information. We are opposed to academic dishonesty; therefore, we do not provide a Product that our Customer can pass off as their own or as another person’s work.
- If we don’t have a way to verify that the service was provided poorly. In particular, but not limited to, the situations where: you bypassed the Website; you placed an order on a third-party platform, or you placed an order by inserting a URL to third-party resources and in such a way did not allow our Quality Assurance Department to check the completed work (if any); you placed an order without complying with the requirements of the Website policies;
- The editing and proofreading Order did not meet your expectations. The Company is not responsible for inaccuracies, originality concerns, missing information, factual errors, or other deficiencies originating from materials, content, instructions, or sources provided by the Customer. The Customer is not entitled to a refund if the Product delivery failed due to quality issues in an editing or proofreading order. Moreover, any attempt to choose editing/rewriting Orders as initial instructions and to pressurize the Company to produce new content will be deemed a malicious act.
- The refund period has passed. Refunds are available within six months of the original transaction date. Money can be returned to the original payment method that was used for the initial purchase. If six months have passed since the transaction date, we cannot offer you a refund.
We have no liability to you, nor any obligation to provide a refund to you, in connection with internet or other Service outages or failures that are caused by the actions of government authorities, other third parties or events beyond our control.
Refund processing
Once you receive the refund confirmation, the Company typically processes it within 3 business days. The Company cannot be held responsible for your Bank Transfer fees, transfer anomalies, or possible delays arising from any bank service issues.
Please note that refund processing depends on the payment date (for your Order) and, in some cases, may have a sharply increased likelihood of experiencing some issue. Unfortunately, we have no control over this, as refunds are processed by independent payment card network processors that have their own rules. Therefore, we cannot handle your refund in such a case.
In general, refunds are available within six months of the original transaction date. You are not entitled to a refund if the refund period has expired. Money can be returned to the original payment method.
For the same reason, it is also not possible to route a refund from one payment method to another one (e.g., to a new credit card at a different company).
Chargeback
Chargebacks occur when you dispute a transaction with your issuer, and the issuer contacts us to reverse it.
In the event of a chargeback, you agree that we may suspend access to your account. Fees incurred as a result of chargebacks or other payment disputes shall be covered by you.
Expired account
If your last activity on the Website was more than 180 (one hundred eighty) days ago as of the last payment date, your account will be considered expired and deleted. Along with your account or profile, all personal data processed by the Company will be erased.
Deletion of an account
You may request to delete your account at any time by clicking the deactivate button in your account settings. However, there are no refunds for deactivation.
Before we permanently delete your account, there will be a 14-day window during which it will appear as temporarily deactivated. This step gives you space to decide if you would like to reactivate your account. If you have any money left in your account, please let us know by contacting our Support Team during this 14-day window.
In case we suspend or deactivate your account because of a breach of any of our policies, you understand and agree that you shall receive no refund or exchange for any unused Services, any content or data associated with your account, or for anything else.
Account deletion is a permanent action. If you decide later that you want to start ordering from us again or if you would like to use Products and Services that require an account, you will need to create a new one.
Payment services
The Company uses third-party payment processors and payment service providers to facilitate payments made through the Website. Payment information is processed directly by such providers. It is not processed or stored by the Company except to the extent necessary to record transaction details, comply with legal obligations, and operate the Services.
To facilitate secure transactions, the Company may utilize payment interfaces, embedded checkout solutions, and other technologies provided by third-party payment service providers. Such providers employ security measures, including encryption and other safeguards, designed to protect payment information during transmission and processing. We do not store your payment information on our servers.
Data provided by you
You agree and understand that billing information, which you provide to make payment for Services through the Website, namely your credit card information, is processed by our payment providers. We do not collect, store or otherwise process your billing information.
You agree that the Company will not be responsible for any failures of the third party to protect such information adequately. The processing of payments will be subject to the terms, conditions, and privacy policies of our partners' payment providers in addition to this policy.
You acknowledge that we may change our payment providers and require them to transfer your information to other service providers that encrypt your information using secure sockets layer (SSL) or other comparable security technology.
Payments and taxes
All payments made through the Website are payments for Services provided by the Company. Upon receipt of payment, the Company may process, retain, and apply such funds to provide the Services, including any applicable fees, taxes, operational costs, and expenses associated with fulfilling the applicable Order.
Registering to use the Website is free. However, when paying for the Order, the Сustomer may be charged a Service fee in favor of the Company for using the Website. The Service fee is non-refundable except when the Order evaluation is 0% (zero percent).
Parties are responsible for paying all fees and applicable taxes associated with the delivery and consumption of Services through our Website.
Other
All payments made through the Website are made solely for Services provided by the Company. Such payments may not be made and used for any fraudulent, criminal or illegal activity as defined by the law.
Authorship after a refund
If the Order is canceled, the Customer is prohibited from using the Products provided before the cancellation. According to our Terms and Conditions, we keep full authorship of the Products from the canceled order, and you will have no right to use them. In addition, the Product will be uploaded to the repository services repositories; thus, it will be marked as 100% not original.
Changes to this Policy
We will post the changes or information about them on our Website. The most recent version of this Policy will be maintained on the Website.
Contact Us
If you wish to request a refund, report a billing issue, dispute a charge, or have questions regarding this Refund Policy, please contact the Company using the details below:
Updated: June 19, 2026